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Privacy policy

Updated October 10, 2026

This policy explains how Tarvella (we, us) collects and uses personal data.

1. Data we collect

  • Account data: your email and, if you set one, your name.
  • Your date of birth, if you give it, for the birth card.
  • Conversations and readings, to give readings and so your reader remembers what you talked about.
  • Payment data: purchases and payment history. Card details stay with Dodo Payments; we do not see them.
  • Technical data: IP address, browser and device information, language, time zone, cookies.

2. How we use it

To give readings and secure the Service, process payments, send service emails, prevent abuse and understand what works (analytics). The text of your questions and conversations is never sent to analytics or advertising services.

3. Sharing

We do not sell personal data. We share it only with providers that help us run the Service (such as hosting, payments, email and analytics) and when required by law.

4. Retention and deletion

We keep data while your account exists. You can delete your account in your account settings or by writing to support@tarvella.com. We then delete your data, except records we must keep by law, such as payment records.

Your reviews stay published, but without your name: they are signed "Guest".

5. Your rights

You can ask to access, correct, delete or export your data and withdraw your consent. Write to support@tarvella.com from your account email.

6. Security and age

We use HTTPS and encrypt your conversations. The Service is not intended for anyone under 18.

7. Changes and contact

We may update this policy and will notify you of material changes. Questions: support@tarvella.com.